Help & Support

Shipping & Delivery

Review shipping regions, delivery timelines, address requirements, and tracking details before or after placing an order.
Free shipping $59+

Free standard shipping on eligible orders over $59 USD after discount.

Processing 1-2 days

Most orders are processed before shipment within 1-2 business days.

Delivery 5-14 days

Estimated delivery depends on destination and warehouse route.

Ship-to regions

We currently ship to these regions.

Available destinations can change by logistics route and checkout availability.

North America

United States Canada

Middle East

Saudi Arabia

Europe

Germany France Italy United Kingdom Spain Belgium Poland Czechia Netherlands Austria Sweden Bulgaria Portugal Hungary Slovakia Finland Denmark Estonia Latvia Lithuania

Asia Pacific

Australia New Zealand Singapore Malaysia Thailand Philippines

Shipping fees

Estimated shipping cost and timing.

Total delivered time is processing time plus shipping time.
Order value / destination Shipping cost Estimated shipping time
United States: $0 - $59 $7.99 5-7 business days
United States: over $59 Free 5-7 business days
Other eligible countries: $0 - $59 $7.99 7-14 business days
Other eligible countries: over $59 Free 7-14 business days
Saudi Arabia $9.99 flat fee Free shipping is not available for this region
Shipping time may vary because of weather, public holidays, strikes, customs inspection, carrier delays, or other unexpected factors.

Address policy

Help your package arrive smoothly.

A correct address, timely pickup, and carrier tracking are important parts of delivery.

Provide a complete and accurate address

Please make sure your shipping address is complete and accurate at checkout. Incomplete or incorrect addresses may cause failed deliveries or delays.

Customers are responsible for providing a correct and deliverable shipping address.

Order completion and proof of delivery

An order is considered completed once the shipping carrier tracking information shows the package has been delivered.

If tracking shows delivered but you have not received the package, please contact the carrier or local delivery office for further investigation.

Need to update your address?

If you need to change your shipping address after placing an order, contact us immediately at service@thyseed.com. We will do our best to help before the order enters processing.

Tracking

Follow your order after shipment.

Track your order

When your order is ready to ship, you will receive a shipping confirmation email with shipping details, a tracking number, and a link to track your package.

You can also log in to your account to access order information or contact customer service for assistance.

Email: service@thyseed.com

Need help?

Still have a shipping question?

Send us your order number and shipping question so we can help you check the next step.